We are committed to protecting the privacy of
our customers by keeping the details that we collect completely
confidential.
The information that we keep will be as follows:
Name and address of customer
Delivery address
Order details
Telephone number
E-mail address
Credit card details
We will use these details for the purpose of
processing your orders and for E-mailing information we feel may
be of interest to you only. We will not pass your details to a third
party. If you don’t wish to receive E-mails from us please
advise us at delete@brewgenie.co.uk
We do not have a minimum order limit. However
to maintain the low prices available in all our stores we have to
charge a carriage on certain order values. Our charges have been
kept simple:
Goods value postal charges
Order value up to - £64-99 postage
charge £6-95
£65-00 and above POSTAGE FREE.
These charges apply to mainland U.K. only with
the exceptions of the following postcodes:
AB31-38, AB40-56, BT, GY, HS, JE, IM, IV, KA27-28, KW, PA20-78, PH4-50, ZE. also all off shore Islands and Northern
Ireland. Carriage costs to these areas plus the rest of the world
will be charged at cost and will be available on request.
For small orders we use Royal Mail and larger
orders we use a national carrier. However for deliveries in the
B, WS, TF and SY1 - SY9 postcode areas we try and deliver goods
by our BrewGenie delivery vehicle.
Please note that we will not send by carrier
any items of glassware nor are we permitted to despatch any gas
cylinders. These items are only available either in any of our stores
or within our own vehicle’s delivery area.
Should a special delivery time or arrangement
be required we will be happy to quote.
We will despatch all orders promptly and deliveries
should be expected within 3 days. All items listed are normally
in stock at all times however in times of peak demand if an item
is out of stock we will advise you of any delay.
We accept payment, via a secure method, of the
following credit and debit cards:
We do not impose a charge or minimum transaction
value on any card sale. We will not process the payment until the
order is ready to be despatched.
You can also pay by cheque or postal order made
out to BrewGenie and sent to any of our stores and marked for the
attention of the sales supervisor. Please remember to include your
delivery details and if at all possible a contact telephone number
in case of query.
If any goods are faulty, damaged or not as ordered,
please contact us within 4 days of receiving your order. We will
replace the goods free of charge or issue a refund if preferred,
provided the goods have been returned to ourselves.
In the event of a problem please contact us
in the first instance either by E-mail to: services@brewgenie.co.uk
or write to:
Customer Service Desk,
BrewGenie
23 Redstone Farm Road
Hall Green
Bir.mingham
B28 9NU.
All prices are quoted in pounds sterling. We
reserve the right to change prices if needed. We will advise of
any increases before processing the order. All prices include V.A.T.
at the current rate. Our V.A.T. number is 713 0220 02.
As a company BrewGenie is entirely dependent
on you, our customers and therefore is completely dedicated to your
total satisfaction. We do welcome comments, suggestions and constructive
criticism and these can be sent to services@brewgenie.co.uk or in
writing to:
Paul Ladds
Brewgenie
23 Redstone Farm Road
Hall Green
Birmingham
B28 9NU
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